It is our aim to make you a HAPPY CUSTOMER. We can however, not guarantee that our products will last forever!
Goods sold by Rascal Bikes are covered under the Czech Consumer Guarantees Law. We guarantee all purchased goods are of the quality represented and will be replaced or repaired if found detective, that is the usual procedure. At Rascal Bikes, ANY MANUFACTURING DEFECT YOU NOTE ON YOUR GARMENT WITHIN THE FIRST 7 DAYS, NO QUESTIONS A SKED, WE SIMPLY EXCHANGE IT FOR A NEW ONE.
LIMITATIONS OF WARRANTY
The warranty does not cover:
▼ Normal wear and tear of components.
▼ Damage and losses caused by crashes or improper use (any use which is deemed by Rascal Bikes to contradict intended use).
▼ Damage and losses caused by failure to follow the instructions and guidance in this user manual or the bike assembly instructions.
▼ Damage and losses caused by a lack of, or improper maintenance and regular servicing.
▼ Mechanical damage caused by the placement of accessories on the frame or handlebars (locks, baskets, etc).
The customer is responsible for the cost of any work associated with repairing or replacing damaged parts outside the warranty. The warranty does not cover the cost of transporting the bike to or from a Rascal Bikes approved service center or dealer.
Warranty conditions apply only to Rascal bikes sold and assembled, checked and serviced by an authorized Rascal Bikes dealer. These Rascal Bikes warranty terms and conditions replace all preceding versions, unless otherwise stated in this document.
Rascal Bikes is not responsible for any losses, damages or other costs incurred in connection with the use of their products. The liability of Rascal Bikes is expressly limited to the replacement of parts or goods, or compensation of an amount equal to the purchase price of such goods or parts. Any offer of replacement or compensation is subject to warranty conditions and the decision of Rascal Bikes.
RETURNS & EXCHANGES
In case you are not 100% satisfied with your purchase, you may return it for and exchange or refund within 14 days of receipt (physical possession of the last good). Shipping & handling is not refundable for exchanges and exchanged goods must be shipped back with delivery confirmation. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Please note that it takes us 3 to 5 business days to process returns once they arrive at our office. If you are going to return an item, please notify us by email at firstname.lastname@example.org
RETURN POLICY: In case you are not 100% satisfied with your purchase, the size doesn’t fit perfectly or you just changed your mind, your right for a refund is recognized up to 14 days of receipt (physical possession of the last good).
REFUND POLICY: Once the returned items reach us, we will process it as soon as possible. You will be notified via email about your refund status. The refunded money is taken from our account immediately, but it may take a few days for it show up on your credit card account. Each credit card company handles refunds differently so we cannot give precise times on when you will get your money back. We will always refund your order using the same payment method as you have used placing the order. Your right for a refund is recognized for up to 14 days of receipt (physical possession of the last good).
CANCELATION POLICY: You can cancel your order at anytime. However, once your order has been shipped you have to ship it back to Rascal Bikes office address and we will bear the cost of returning the goods. Once the canceled order will arrive at our office we will proceed with the refund of your canceled order. You are only liable for any diminished value of the items resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the items.
IF YOU ARE GOING TO RETURN, EXCHANGE OR CANCEL YOUR ORDER, PLEASE NOTIFY US BY EMAIL AT email@example.com
RIGHT OF WITHDRAWAL: You have the right to cancel your order within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right of withdrawal, you must inform us within 14 days on firstname.lastname@example.org, , of your decision to withdraw from this order by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model of withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us in Rascal Bikes s.r.o., Svatopetrská 35/7, 617 00 Brno, Czech Republic without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. We will bear the cost of returning the goods.
Effects of withdrawal: If you withdraw from this order, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.