Claims & Returns
Procedure for Exchanging and Returning Products
If you are not fully satisfied with the item you have purchased, you may exchange it or return it for a refund within 14 days of delivery.
Before sending the item for return, please first complete the online withdrawal form and then send the goods to the company’s address. Please include a copy of the withdrawal confirmation, which you will receive by email after submitting the online form, with the returned goods.
Returned goods must be in their original packaging and must not be used or damaged.
To exchange or return the item, send it to the company's address.
RASCAL BIKES s.r.o.
Svatopetrská 35/7
617 00 Brno
Czech Republic
Procedure for Making a Warranty Claim
Is your purchased item damaged or not working? Here are the steps to take.
Before sending the product for assessment, please first complete the online warranty claim form and then send the goods to the company’s address. Please include a copy of the claim confirmation, which you will receive by email after submitting the online form, with the returned goods.
To ensure proper processing of your claim, please describe the defect in detail and, where possible, provide photos or video documentation of the issue.
Send the goods to the company’s address.
RASCAL BIKES s.r.o.
Svatopetrská 35/7
617 00 Brno
Czech Republic
What to Check on the Arrival of Your Parcel
- When receiving the shipment from the carrier, carefully check the package. If the package is damaged, refuse to accept it and inform us via email at reklamace@rascal.cz.
- If you have discovered a defect in the delivered item, document it immediately and fill in the online claim form. You should then send the goods to us together with a copy of the claim confirmation.
- In case you are not happy with the item you have purchased? Call us at + 420 732 151 620 or email us at reklamace@rascal.cz. We will work it out together.
The conditions regarding the return of goods are fully stated in the Warranty section.
Rights and obligations arising from defective fulfilment are stated in the Terms & Conditions.
