Claims & Returns

Procedure for Exchanging and Returning the Purchased Products

If you are not fully satisfied with the item you have purchased, you may exchange it or return it for a refund within 14 days of delivery.

To exchange or return the item, send it to the company's address.

RASCAL BIKES s.r.o.
Svatopetrská 35/7
617 00 Brno
Czech Republic

Before sending the item, please inform us via email at info@rascal.cz. Include details about the item you want to return. This will help speed up the whole process.

Do not forget to attach a filled Withdrawal Form to the shipment. The returned item must be in its original packaging and must not be used or damaged.

Withdrawal Form

Procedure for Making a Warranty Claim

Is your purchased item damaged or not working? Here are the steps to take.

To direct the warranty claim, send the item to the company's address.

RASCAL BIKES s.r.o.
Svatopetrská 35/7
617 00 Brno
Czech Republic

Before sending the item, please inform us via email at info@rascal.cz. Include details about the item you want to return. This will help speed up the whole process.

Do not forget to attach a filled Claim Form to the shipment.

Claim Form

What to Check on the Arrival of Your Parcel

When receiving the shipment from the carrier, carefully check the package. If the package is damaged, refuse to accept it and inform us via email at info@rascal.cz.
If you have discovered a defect in the delivered item, document it immediately and inform us via email at info@rascal.cz. Do not forget to enclose photos and state the order number and your contact details. We will contact you to advise you on the next steps depending on the extent of the defect.
In case you are not happy with the item you have purchased? Call us at + 420 732 151 620 or email us at info@rascal.cz. We will work it out together.

The conditions regarding the return of goods are fully stated in the Warranty section.

Rights and obligations arising from defective fulfilment are stated in the Terms & Conditions.